Privacy Policy

At Birsa Cooler, we respect and protect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information you voluntarily provide, including your name, phone number, email address, and message when you submit our contact or enquiry form. We may also collect non-personal data such as browser type, pages visited, and time spent on our website for analytics purposes.

2. How We Use Your Information

• To respond to your product enquiries and support requests
• To recommend suitable cooling products based on your needs
• To coordinate purchase, delivery, and after-sales service
• To improve our website and customer service quality
• To send relevant promotional communications (only if you opt in)

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Your information may be shared with our internal team members solely to process your enquiry. We may disclose information if required by law or to protect our legal rights.

4. Data Storage and Security

Enquiry data is stored securely on our servers. We use reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, though some website features may not function as intended.

6. Your Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you. To exercise these rights, contact us at support@birsacooler.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance.

8. Contact

For any privacy-related queries, write to us at support@birsacooler.com or call +91-90310 60900.